Telephone Assistance

Member Contact Center

When you have a question or need help, you can count on a knowledgeable, courteous representative to assist you.  The Member Contact Center is available to answer questions, accept applications, and provide you with expert advice on any of our products or services.

Monday through Friday from 8:30 a.m. through 5:00 p.m.  EST
(202) 366-9400 or (800) 368-8432.

DOTTIE, 24-Hour Telephone Account Management

DOTTIE is our automated teller designed to conduct your financial transactions privately and conveniently from anywhere you have access to a touch-tone telephone.

You can get the following information on your account(s):

  • Balance inquiries
  • Available funds inquiries
  • Transfers and Withdrawals
  • Account history
  • Loan due date information
  • Deposit information
  • Check to see if a certain draft has been paid
  • Transfer funds between your accounts and other joint accounts
  • Get the latest certificates and loan rates and much more
How to Sign-Up for DOTTIE

Use DOTTIE for fast and convenient service 24 hours a days, 7 days a week. DOTTIE is a free service available to all members who request it. All you need is a Personal Identification Number (PIN) to get started. To request a PIN, call (202) 366-9400 or (800) DOTTIE2 or e-mail us.

Loans by Phone

Can't get to the branch or internet access? Apply by phone for any type of consumer loan from the convenience of your home, office, or anywhere in between. Just call us at (202) 366-9400 or (800) 368-8432.  Most decisions are made by the next business day.

Mortgage Loans

For mortgage loans call 703-425-1204 or 1-800-231-8855 and push option #3.